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Terms & Conditions 

1.1 In these terms ‘FHS’ is Floor Heating Systems Ltd and 'the Buyer' is the person named on the form of order 
1.2 References to any statute or statutory provision shall be construed as a reference to the same provision as amended consolidated extended re-enacted or replaced 
1.3 The headings in these Conditions do not affect their construction 
1.4 The Contract will be on these Conditions and any Special Conditions in the Quote (which shall prevail over conflicting terms in these Conditions) to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply) whether in an order confirmation or otherwise 
1.5 These Conditions can only be varied if FHS agrees in writing 
1.6 No order placed by the Buyer shall be deemed to be accepted by FHS until a written Acknowledgement of Order is issued by FHS or (if earlier) FHS delivers the Goods to the Buyer 
2.1 The description of the Goods is set out in the Quotation, Price List and/or FHS Acknowledgement of Order. All drawings specifications advertising or other material issued by FHS are issued for the sole purpose of giving an approximate idea of the Goods 
2.2 FHS may alter or amend the Goods without liability to the Buyer 
2.3 Any Quote is given on the basis that no contract will come into existence until FHS dispatches an Acknowledgement of Order to the Buyer. 
3.1 Delivery of the Goods shall be to the Delivery Address. The Buyer may at its option collect the Goods from FHS premises at a time and dace agreed by the parties. 
3.2 Where a Delivery Date or a Collection Date is specified it is an estimate only and time for delivery is not and cannot become of the essence. Otherwise delivery or collection will be within a reasonable time 
3.3 The Buyer will at its expense provide proper equipment and labour for unloading the Goods 
3.4 FHS will not be liable for any loss (including loss of profit) costs damages or expenses caused (directly or indirectly) by any delay in the delivery or collection or by non-delivery or by non-availability for collection of the Goods however caused 
3.5 If for any reason the Buyer does not accept delivery of the Goods or collect the Goods in the agreed date or if FHS is unable to deliver the Goods on the agreed date/the Delivery Date due to the Buyer's fault without prejudice to any other remedy available to it FHS shall be entitled to treat this Contract as repudiated by the Buyer 
4.1 The Goods are at the risk of the Buyer from the time of leaving FHS’s premises 
4.2 Title in the Goods will not pass to the Buyer until FHS has received from the Buyer all sums due to it in respect of 
4.2.1 the Goods and 
4.2.2 all other sums which are or which become due to FHS from the Buyer on any account 
4.3 Until title in the Goods has passed to the Buyer the Buyer will 
4.3.1 hold the Goods on a fiduciary basis as FHS bailee 
4.3.2 store the Goods (at no cost to FHS) so marked that they remain readily identifiable as FHS’s property 
4.3.3 keep the Goods in good condition and insured on FHS’s behalf for their full price against all risks 
4.3.4 pay any proceeds of the insurance referred to in condition 4.3.3 to FHS 
4.4 FHS has an irrevocable licence at any time to enter any premises where the Goods are stored to inspect them or (where the Buyer's right to possession has terminated) to recover them 
5.1 The price for the Goods ('the Price') is set out in the Acknowledgement of Order 
5.2 Any deposit paid by the Buyer shall be non-returnable 
5.3 Price lists may be subject to change without notification. 
6.1 Payment of the Price is due within 30 days of the date of FHS invoice: (Trade Accounts Only) 
6.2 Time for payment is of the essence for all payments due hereunder 
6.3 The Buyer shall make all payments due without any deduction or set-off 
6.4 If FHS upon reasonable grounds doubts the Buyer's ability or intention to make payment it may request security for such payment which the Buyer shall provide before delivery and if no such security is given FHS shall be entitled to cancel this Contract forthwith 
6.5 The Buyer will pay interest to FHS on all sums owed by the Buyer to FHS at the annual rate of 3% above the base rate from time to time of National Westminster Bank Plc accruing on a daily basis from the due date for payment until payment is made 
7.1 Subject to the remaining provisions hereof FHS warrants that the Goods will be free from defects of workmanship/materials for a period of Cables I0 years and Thermostats etc; 2 years from the date of delivery, or collection as the case may be. Unless otherwise specified in writing. 
7.2 FHS shall not be liable for a breach of clause 7.1 
7.2.1 unless FHS is given a reasonable opportunity after receiving the notice of examining such Goods 
7.2.2 if the Buyer uses the Goods after giving such notice or 
7.2.3 if the defect arises because the Buyer failed to follow FHS instructions as to the storage installation commissioning use or maintenance of the Goods or (if there are none) good trade practice or 
7.2.4 if the Buyer alters or repairs the Goods or connects to or uses the same with items not manufactured by FHS 
7.3 FHS total liability in respect of clause 7.1 shall be limited to FHS at its option repairing or replacing the Goods subject to the Buyer delivering the same to and paying in advance the cost of delivery back to the Buyer 
7.4 FHS makes no representation and gives no warranty as to the suitability or quality of the Goods and in particular (but without limitation) gives no warranty or other undertaking that the Goods are fit for use in any particular territory or will comply with any legislation whether in the UK or elsewhere 
8.1 Subject to condition 7 this clause 8 sees out the entire liability of FHS to the Buyer under this Contract or for any other act or omission of FHS 
8.2 FHS does not exclude liability for death or personal injury to the extent that it results from the negligence of FHS, its servants or agents 
8.3 FHS accepts liability for any breach on its part of any undertaking as to title implied by s I 2 of the Sale of Goods Act 1979 or s8 of the Supply of Goods (Implied Terms) Act 1973 
8.4 FHS is not liable for shortages in quantities delivered unless the Buyer notifies FHS of any short delivery of the Goods within 2 working days of the delivery. In such circumstances FHS liability shall be restricted to making good the shortage 
8.5 Save as to the matters set out in 8.1 and 8.2 above the Buyer acknowledges and agrees that he is able (if he so wishes) to insure against the risk of any loss (including consequential loss) damage or delay or expense of any kind whatsoever and howsoever caused (including by the negligence of FHS its servants or agents) 
8.6 Where fine or especial tolerances are required in the Goods supplied beyond those generally accepted in the trade, no liability will attach to FHS unless such fine tolerances are notified in writing to FHS at the time of order FHS has acknowledged in writing that it is prepared to accept such order 
8.7 Subject to conditions 8.2 and 8.4 above 
8.7.1 FHS shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for loss of profit loss of business depletion of goodwill or otherwise) costs expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Contract 
8.7.2 FHS total liability in contract tort (including negligence or breach of statutory duty) misrepresentation or otherwise arising in connection this contract shall be limited to the price 
8.7.3 Save as set out herein all liability for any representations whether oral or in writing and all guarantees, conditions or warranties whether expressed or implied by statute, common law or otherwise is hereby excluded and FHS shall not be liable for any loss (including consequential loss) damage or delay or expense of any kind whatsoever and howsoever caused (including by the negligence of FHS its servants or agents) 
9.1 The Buyer shall indemnify FHS against all costs, claims, demands, damages, expenses, liabilities, losses and proceedings whatsoever 
9.1.1 which may be brought against or incurred by FHS or by the Buyer as a result of any event involving the goods other than death or personal injury resulting solely from the negligence of FHS, its employees or agents 
9.1.2 which may be suffered or incurred by FHS as a result of any breach or default by the Buyer of any term of this Contract 
10.1 If 
10.1.1 the Buyer shall commit any breach of any term (express or implied) of his Contract or 
10.1.2 the Buyer convenes a meeting of creditors or goes into liquidation or has a receiver/administrator/administrative receiver appointed or a resolution is passed or a petition is presented for the winding up of the Buyer or any other proceedings are commenced relating to the solvency of the Buyer 
10.1.3 any distress or execution is levied upon the Buyer's property or its 
Then the Buyer shall be deemed to have repudiated this Contract and FHS may forthwith or at any time thereafter terminate this Contract 
10.2 FHS shall have the right forthwith to determine the Contract and to cancel any Goods in transit FHS shall be entitled to a lien on all goods in FHS’s possession (notwithstanding that such goods or some of them may have been paid for) for the unpaid price of any goods sold and delivered to the Buyer by FHS under this or any other contract between the Buyer and FHS 
10.3 No payment subsequently accepted by FHS shall in any way prejudice the rights of FHS hereunder. The Buyer shall no longer be in possession of the Goods with FHS’S consent and without prejudice to any other rights or remedies available to it FHS shall be entitled to repossess the Goods (for which purpose the Buyer grants FHS an irrevocable right to enter any premises in which the Goods are located) 
10.4 The termination of this Contract or exercise of any of the rights and remedies set out above shall not affect any rights of FHS or liabilities of the Buyer subsisting at the date of termination 
11.1 This Contract is not assignable by the Buyer. FHS may assign the Contract or any part of it to any person, firm or company 
12.1 FHS may defer the date of delivery or cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of any part of its business due to circumstances beyond its control. If the event in question continues for a period in excess of 60 days, FHS shall be entitled to give notice in writing to the Buyer to terminate the Contract. 
13.1 Each right or remedy of FHS under the Contract is without prejudice to any other right or remedy of FHS whether under the Contract or not 
13.2 The Buyer waives all and any claims and rights of set-off against or any payment due hereunder and agrees to pay all other amounts due hereunder regardless of any equity, set-off or cross-claim on the part of the Buyer against FHS 
13.3 If any provision of the Contract is found by any court, tribunal or administrative body to be wholly or partly illegal, void, void able, unenforceable or unreasonable it shall to the extent of such illegality, void ness, void ability, unenforceability or unreasonableness be deemed severed and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect. 
13.4 Failure or delay in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract. 
13.5 Any waiver by FHS of any breach of, or any default under, any provision of the Contract by the Buyer will not be deemed a waiver of any subsequent breach or default 
13.6 This contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts. 
13.7 The Buyer shall not 
13.7.1 use the goods in or 
13.7.2 resell the goods to any person who is or may be resident in or who is or may be carrying on business in (or who intends to supply the Goods to any such person) any country which is the subject of any embargo, direction or recommendation of either the UK or US government in relation to the export or use of goods of a type similar to or identical to the Goods. 
14.1 All communications between the parties about this Contract must be in writing and delivered by first class post or by fax to either party's registered office or such other address as is notified in writing 
14.2 Communications shall be deemed to have been received: 
14.2.1 if sent by post, 3 days after posting (exclusive of the day of posting); 
14.2.2 if sent by fax on a working day before 4.00 pm, at the time of transmission and otherwise on the next working day 

Returns and Refund Policy 

At Varme Floor Heating Systems, we prioritize the satisfaction of our trade customers. Our Returns and Refund Policy is designed to ensure that you have a seamless experience when purchasing heating equipment from us. Please read the following policy carefully before making any purchases. 
2.1 All heating equipment returned for a refund or exchange must be: 
• In its original condition and packaging. 
• Not used, installed, or damaged. 
• Accompanied by the original receipt or proof of purchase. 
2.2 Returns must be initiated within 30 days of the purchase date. Any request after this period will not be entertained. 
3.1 The following items cannot be returned or refunded: 
• Custom-made or special order items. 
• Items on sale or discounted. 
• Any item not in its original condition or damaged for reasons not due to our error. 
4.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 
4.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. 
If the products are defective or damaged upon arrival, we are happy to exchange it for the same item. Please contact our customer service for assistance. 
6.1 The customer is responsible for the return shipping costs, unless the item is being returned due to a defect or error on our part. 
6.2 When shipping items back to us, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. 
For returns not due to defects or errors on our part, a restocking fee of 15% may apply. 
Orders can be cancelled before they are shipped for a full refund. If your order has already been shipped, you will need to return the products to us. 
For any queries or concerns regarding your order, returns, or this policy, please contact our customer service at: 
Phone: 0115 963 2314 
Address: Unit 1 Fairway Court, Wigwam Lane, Hucknall, NG15 7TA 
Varme Floor Heating Systems reserves the right to modify or update this Returns and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend checking this policy periodically for updates. 
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